You Built This
With Your Own Hands.
Don't Let Fraud Take It.
Independent restaurants run on tighter margins than any chain, answer to no corporate safety net, and spend every dollar of profit with intention. When a delivery platform refunds a fraudulent claim and charges it back to you, that's not a rounding error — it's someone's rent. PlatePal gives you the evidence to fight back.
of profit lost to fraud every year — an industry estimate that lands hardest on operators with no scale to absorb it
of total revenue caught in platform disputes — representing roughly 20% of all delivery profit
restaurant refunds estimated to be fraudulent, according to operators surveyed in 2023
of Gen Z consumers admitted to filing refund claims for orders they actually received
The Platforms Were Built
For the Customer, Not You
Delivery platforms have financial incentives to keep customers happy — and that often means defaulting to refunds without investigation. Independent operators have the fewest tools to push back.
The Burden of Proof Falls on You
When a customer files a claim — "wrong order," "missing item," "food was cold" — the platform's default is to issue the refund and charge it back to your account. You're presumed at fault until you prove otherwise, with no evidence and no way to push back.
Platform defaults to customerYou're Already Running at Capacity
You're the chef, the manager, the scheduler, the bookkeeper, and sometimes the dishwasher. Navigating a different dispute portal for each delivery platform — each with its own 4-click process and evidence requirements — isn't something you have time for at 11 PM.
No dispute = absorbed lossYour Margin Has No Room for Fraud
Full-service restaurant margins typically sit between 3% and 9%. A 2–3% revenue loss to disputes — on top of platform commissions of 15–30% — can erase delivery profitability entirely. For an independent restaurant, there's no corporate cushion to absorb the hit.
3–9% net margin, zero cushionRepeat Abusers Target Small Operators
Serial refunders know that independent restaurants are less likely to contest claims than large chains with dedicated ops teams. You're easier to steal from — not because your kitchen is worse, but because you have less firepower when it comes to disputes.
Targeted for lack of resourcesWhat This Actually
Costs You Each Month
These aren't hypothetical figures. This is what independent restaurant owners are reporting — and quietly absorbing.
Refund Requests Per Night
Operators at busy delivery locations report seeing 2–3 refund requests on a typical evening. At an average order value of $35, that's $70–$105 per night in potential losses — or $2,100–$3,150 per month — before accounting for platform fees on top of the refund.
Win Rate — If You Dispute
Restaurant owners who contest chargebacks with proper documentation win about 60% of the time. But most independent operators never dispute at all — the process is too complicated and too time-consuming for someone wearing six hats. The 60% win rate is only accessible if you have proof to submit.
What You Recover Without Disputing
Every refund you absorb silently is money gone forever. There's no recovery process, no appeal, no notification. The platform takes the revenue back, the customer keeps the food, and you move on. PlatePal doesn't just give you evidence — it makes disputing fast enough to actually be worth doing.
Delivery Dependence Is Growing
For many independent restaurants, 60–70% of revenue now flows through third-party delivery platforms. That dependency gives platforms enormous leverage over dispute outcomes — and means that fraud on those channels threatens your entire operation, not just one revenue line.
"The onus is on the operator... because the process to file a dispute is so complicated and time-consuming, most restaurant brands just end up not filing it at all."
— Priyam Saraswat, CEO of Voosh, via Restaurant Business OnlineThe Same Proof the
Big Chains Still Don't Have
PlatePal was built to be simple enough for a two-person kitchen — and powerful enough to flip the odds when a dispute comes in. You cook the food. We document it.
Mount. Forget. Cook.
PlatePal's camera installs at your pickup counter in under an hour. Once it's up, it works automatically — no button to press, no daily setup, no training your staff on new software. You go back to cooking.
Every Order Has a Photo Record
When a bag goes out the door, PlatePal captures it — timestamped and tagged to the order number. Three days later when the refund claim lands in your portal, you have undeniable evidence of exactly what left your kitchen.
Dispute in 60 Seconds, Not 40 Minutes
Search by order number, pull the photo, attach it to the platform's dispute form, submit. No reconstructing what happened. No calling up the cook who's not there anymore. Fast enough that it's actually worth doing — even on a busy night.
Fraudsters Self-Select Out
When habitual claimers discover their disputes are being rejected with photo evidence, they stop targeting your restaurant. The same $35 order that used to be a recurring loss becomes a completed, paid transaction — permanently.
What PlatePal Gives Independent Restaurants
Visual proof you can actually use
Timestamped photos tagged to order IDs — the exact format platforms want to see in a dispute submission.
Zero workflow disruption
No apps for your staff to learn. No process changes. PlatePal runs passively while your kitchen does what it does.
Works with any delivery platform
UberEats, DoorDash, SkipTheDishes, GrubHub — your evidence is platform-agnostic and ready to submit anywhere.
Deters repeat abuse before it compounds
The best win is the one you never have to fight. When claimers know you have proof, they move on.
Built for operators, not enterprise IT
No IT team. No integration project. Plug in, mount up, and you're protected from the first order.
You Cooked It.
Now Prove It.
PlatePal is built for restaurants like yours — real kitchens, real margins, real stakes. Join our closed pilot and get the visual proof system that turns delivery fraud from a silent drain into a solvable problem.
Join Our Closed PilotNo commitment required · Setup in under an hour · Works with all major delivery platforms