🍁 Toronto, Ontario

Toronto Restaurant Owners Are
Losing Money to Delivery Chargebacks

With over 9,300 restaurants competing across the GTA and three major delivery platforms battling for market share, Toronto's dining scene is one of Canada's most competitive — and most vulnerable to delivery chargeback fraud.

Join Our Closed Pilot — Toronto See the problem
9,300+
Restaurants in the City of Toronto
3%
Of delivery revenue lost to disputes industrywide
3
Major platforms competing for Toronto's orders

The Market

Toronto's Delivery Landscape Is Unlike Any Other Canadian City

Toronto is Canada's largest city and its most densely contested food delivery market. Uber Eats, DoorDash, and SkipTheDishes all operate aggressively here — running promotions, signing restaurant exclusives, and competing for the same pool of hungry customers.

Canada's online food delivery market generated nearly $19 billion CAD in 2024, and Toronto accounts for a substantial share of that. A 2024 survey found that 54% of Canadians used Uber Eats in the past year, 49% used DoorDash, and SkipTheDishes — despite losing national ground — retains deep loyalty in markets it pioneered, including Ontario.

For Toronto restaurants, that competition is a double-edged sword: more orders through more channels means more exposure to chargeback risk across every platform simultaneously.

Platform Dynamics

Three Platforms, Three Chargeback Policies, One Restaurant

Toronto restaurants navigating all three major platforms face different dispute windows, different evidence requirements, and different refund policies — all managed through separate dashboards, all eating into the same bottom line.

When a customer disputes an order as "never arrived" or "wrong items," each platform handles it differently. Uber Eats, DoorDash, and SkipTheDishes all tend to side with the customer by default, then deduct the refund from the restaurant's next payout — often without any notification or avenue to contest.

The restaurants bearing the most risk are the ones doing the most delivery volume. In Toronto's dense market, that's a lot of restaurants.

Active Platforms in Toronto

Every Platform Is a Chargeback Risk

National #1
Uber Eats
Canada's most-used delivery app with 54% of Canadians ordering on it in 2024. Heavy presence in downtown Toronto and across the GTA.
Fast Growing
DoorDash
49% Canadian usage rate in 2024. Aggressively expanded in Toronto with DashPass subscriptions driving high order frequency — and higher dispute volume.
Canadian Pioneer
SkipTheDishes
Founded in Winnipeg in 2012, Skip was Canada's first major food delivery platform. Retains strong brand loyalty in Ontario despite increased competition from US-founded rivals.

The Problem

Toronto Restaurants Are Paying for Fraud They Can't Prove

When a customer claims their pad thai never arrived, their order was wrong, or their food was cold — the delivery platform doesn't investigate. They issue a refund, then take it back from the restaurant. No photo. No video. No evidence trail. Just a deduction.

"Industrywide, 2.5% to 3% of operators' total revenue is caught up in disputes with delivery providers — representing roughly 20% of restaurants' already slim delivery profits."

— Restaurant Business Online, 2024

In Toronto, where rent per square foot is among the highest in Canada and labour costs continue to rise post-pandemic, that 2.5–3% revenue leak isn't a rounding error — it's the difference between a profitable delivery channel and a money-losing one.

The challenge is structural: restaurants can't prove an order was complete and correct because no one was documenting it at the moment it left the kitchen. That's exactly the gap PlatePal closes.

The Solution

How PlatePal Protects Toronto Restaurants

PlatePal installs a compact camera system at your kitchen pass. Every time an order goes out — whether it's heading to a SkipTheDishes driver or an Uber Eats courier — PlatePal captures timestamped photo and video evidence of exactly what was packed and handed over.

Step 01

Capture

Every order leaving your kitchen is automatically photographed and recorded. No staff action required — it runs in the background.

Step 02

Store

Evidence is timestamped and stored securely, indexed by order ID and platform. Retrievable in seconds when a dispute arrives.

Step 03

Dispute

When a chargeback hits — whether from Uber Eats, DoorDash, or SkipTheDishes — you submit the visual proof directly into the platform's dispute portal. The order shows exactly what was packed.

Step 04

Recover

Platforms can't ignore timestamped visual evidence. Disputes with proof get reversed. You keep the revenue you earned.

Join Our Closed Pilot — Now Serving Toronto Restaurants

PlatePal is accepting a limited number of Toronto restaurants into our founding pilot. Free during the pilot. No long-term commitment. Real protection against delivery chargebacks starting from your first week.

Apply for the Toronto Pilot

Limited spots available. Canadian restaurants get priority access.