Your Food Left the Kitchen.
You Deserve to Get Paid.
Restaurants lose an estimated $1.8 billion to food delivery chargebacks every year — and the platforms side with the customer by default. Without visual proof, you have no case. With PlatePal, every order has a timestamped photo the moment it leaves your kitchen.
Lost by restaurants to food delivery chargebacks annually
Industry estimates, 2024
Of delivery revenue eaten by chargebacks at high-fraud restaurants
Chargeback industry benchmarks
Of chargebacks are classified as "friendly fraud" — orders that were fulfilled
Chargebacks911 Global Dispute Index
Lost for every $1 in chargebacks (fees, food cost, labor, platform penalties)
LexisNexis True Cost of Fraud study
The deck is stacked against you
When a customer claims their order never arrived or was wrong, the food delivery platform's first instinct is to issue a refund — no questions asked. The platform keeps its commission. You absorb the loss. And because you have no evidence, there's nothing you can do.
Chargebacks cost restaurants far more than the order value. Every disputed order triggers a fee from the payment processor (typically $15–$100), and if your chargeback rate climbs above 1%, you risk losing access to payment processing entirely. On thin restaurant margins — often 3–9% net — even a handful of fraudulent disputes a week can wipe out a day's profit.
The platforms have their own data. They know which customers dispute often. But they're incentivized to keep those customers happy, not to protect you. Industry research shows the average restaurant doesn't dispute a single chargeback because they believe they have no way to win. That assumption is exactly what fraudsters count on.
Visual proof, generated automatically, every order
Timestamped Order Photos
A camera mounted at your pass automatically photographs every order the moment it's packaged. The image is timestamped, order-tagged, and stored in the cloud — ready to attach to any dispute.
One-Click Dispute Evidence
When a chargeback comes in, you pull up the order, download the photographic evidence, and submit it to the platform or processor. No more hoping your memory holds up. The photo speaks for itself.
Tamper-Proof Cloud Storage
Every image is stored with cryptographic integrity checks. The metadata — timestamp, order ID, camera ID — cannot be altered. This makes your evidence credible to platforms, processors, and banks alike.
From order to evidence in seconds
Order comes in from UberEats, DoorDash, or SkipTheDishes
PlatePal syncs with your incoming delivery orders in real time, so every ticket is tracked from the moment it enters your kitchen.
Your team preps and bags the order
Nothing changes in your kitchen workflow. When the order is packaged and ready for pickup, your staff places it in the designated photo zone at the pass.
PlatePal captures the photo automatically
The camera triggers on motion or staff tap — no manual photography needed. The image is tagged with the order ID, timestamp, and platform, then synced to secure cloud storage within seconds.
Dispute arrives — evidence is ready
When a customer files a chargeback, you log into your PlatePal dashboard, find the order, and download a dispute-ready evidence package. Submit it. Win back your revenue.
Built for restaurants that deliver
PlatePal is designed for independent restaurants, fast-casual chains, and ghost kitchens operating on UberEats, DoorDash, SkipTheDishes, and GrubHub. If delivery represents more than 20% of your revenue, chargeback fraud is almost certainly costing you more than you realize.
You don't need to be a tech-savvy operation. PlatePal is a single compact camera unit that mounts above your pass or packaging station. Setup takes less than 30 minutes. Your staff doesn't need training beyond "put the bag in the photo zone." The system handles everything else automatically.
Restaurants in our pilot program have been able to dispute claims they previously would have written off as losses — recovering hundreds of dollars per week per location in markets where delivery fraud rates are highest.
Explore more ways to protect your restaurant
Stop writing off chargebacks as the cost of doing business
Join our closed pilot and start building a visual record of every order that leaves your kitchen. The first restaurants to adopt this will have a significant advantage in the dispute process.
Apply for the Pilot ProgramNo long-term commitment required. Limited spots available.